Frequently asked questions
What is the return policy?
Since these paintings are all made to order, they can't really be returned, but we do offer a [50%refund guarantee] instead.
What if I don't like the result?
While we have high standards for our artists and they follow order instructions strictly, inevitably an artist's work may not jive with your expectations. Artists on artvaultstudio.net are all highly skilled, and can generally get anything you need done, and issues are almost always fixable with revisions. Usually it's just a matter of the artist knowing what you want in your head. Since they can't read minds, we instead we made it a requirement for all artists on our platform to include unlimited revisions (within reasonable confines of the original request). If they don't get it to your liking the first time, you can tell them exactly what you need through our site. While you can't force the artist to completely redo another painting at the wave of a hand, you can easily annotate the painting image on our website and mark things you want changed and how to change them to match your photo or your instructions. We automatically highlight the changes the artist makes between revisions so you can see exactly what they changed. Finally, if you are still not satisfied with the result, you can claim our [50%Refund guarantee] to get a refund.
Can I paint myself into another piece of artwork or painting?
This is a popular request, and of course we have the best artists who specialize in these. To request this type of painting, just upload the photo of the artwork you want to recreate, and then upload headshots of yourself or your subjects in the same poses and positions. Then write in the instructions box where to paint each person. And it doesn't have to be other paintings or artwork. You can paint people into other photos as well!
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can I change things in my photo?
Just write in the instructions box what you want to change. For example, if someone is frowning, you can ask the artist to paint them with a smile!
Will I get a proof/preview before the artist starts?
By default, if no instructions are provided, the artist will paint your photo exactly as it is. If the photo does not fit into the size you ordered, they will edit the photo and ask for your approval before starting. If you have complex or non-standard instructions, the artist may provide a photoshop mockup for you to approve so that there are no surprises with the sizes and positions of things.
What are the prices? How to make a payment？
All pricing information is directly displayed on the product pages. Simply select a product, and you’ll be able to view the complete list of sizes and their corresponding prices. For your convenience, the prices of various additional options are also clearly marked next to the options themselves.
Payment Process Instructions
First Stage: Order Confirmation
• Pay a 50% deposit to start the creation.
• After the deposit is paid, we will start the creation within 24 hours.
Second Stage: Work Confirmation
• After the artist completes the first draft, we will send a preview for your confirmation.
• You can request revisions, and we offer unlimited revision services.
• After confirming the final version, pay the remaining 50% of the fee.
Third Stage: Shipping and Delivery
• After receiving the full payment, we will professionally package and arrange for shipping.
• Provide logistics tracking information.
• Worldwide delivery, usually arriving within 7 - 14 working days.
Payment Methods: Support secure payment methods such as credit cards and PayPal.